A fully trained, background-certified AI receptionist that lives inside your firm's secure Azure environment — handling calls, scheduling, faxes, and after-hours coverage while your staff focuses on the work that matters.
Sorush comes from Sraosha — one of the most important divine figures in Zoroastrianism, the ancient Persian faith that predates modern civilization's oldest recorded moral philosophies. The name signifies faithful hearkening to instruction and the omnipresent listening that ensures your words are carried exactly as intended.
Sraosha never rested. Ancient texts describe him descending to earth three times each night to guard those who could not guard themselves. When souls crossed the Bridge of Judgment, only Sraosha accompanied them — he never left their side.
The name is ancient. The technology is new. The promise is the same: the trusted one who carries your word faithfully, and never abandons their post.
Sorush v1.0 is purpose-built for midsize law firm reception — every capability designed around the real workflows of a 5–50 attorney firm.
| Capability | What Sorush Does | Available |
|---|---|---|
| 24/7 Inbound Call Answering | Answers the main line at any hour, screens callers, handles FAQs about hours, location, directions, and firm policies — in English, Spanish, and Mandarin. | ✓ |
| VoIP Transfer to Staff | Routes calls directly to the correct attorney or staff member via SIP/PBX transfer. Announces the caller and reason before connecting. | ✓ |
| Meeting Scheduling | Reads firm calendars (Outlook or Google), finds available slots, sends calendar invites, confirms attendance, and handles cancellations. | ✓ |
| Multi-Lingual Support | Automatically detects caller language and responds in English, Spanish, or Mandarin without any configuration change. | ✓ |
| After-Hours Coverage | Takes detailed messages after business hours, flags urgency based on caller keywords, and escalates via SMS or email to the appropriate attorney. | ✓ |
| Inbound Fax Reception | Receives inbound faxes, runs OCR to extract content, routes to the correct attorney or paralegal, and stores in your document management system. | ✓ |
| Urgent Matter Escalation | Detects time-sensitive language in caller conversations and immediately dispatches SMS or email alerts to the designated on-call attorney. | ✓ |
| Full Audit Trail | Every interaction is transcribed, timestamped, and retained according to your firm's retention policy — fully searchable from the dashboard. | ✓ |
Unlike any chatbot or answering service, Sorush retains what it learns. After every call, it updates caller profiles, firm-specific facts, and interaction history — building institutional knowledge the way a tenured employee does.
Sorush reads your existing systems in real time — no manual data entry, no duplicate records.
Read contacts, matters, and case status. Create tasks and log call notes directly in Clio.
Pull client information and case context to give Sorush accurate, real-time answers.
Real-time calendar read for scheduling. Sends calendar invites and escalation emails.
Full free/busy visibility for accurate scheduling without calendar conflicts.
Integrates with cloud fax services for inbound fax OCR, routing, and DMS storage.
Native Azure Cosmos DB, Blob Storage, and Azure AD for enterprise-grade infrastructure.
Sorush answers before your receptionist has finished their coffee. Screens the caller, answers an FAQ about parking, and routes to the correct attorney with a full caller summary.
While your staff is at lunch, Sorush handles three calls. Schedules a new client consult, answers questions about firm hours, and routes an existing client to voicemail with a callback commitment.
Your staff leaves. Sorush doesn't. It continues answering calls, taking detailed messages, and flagging any caller who uses urgent language for immediate SMS escalation to the on-call partner.
A prospective client calls from a different time zone. Sorush answers in their language, collects intake information, schedules an initial consultation for the next morning, and sends a confirmation email — all without waking a single attorney.
Every Sorush agent is certified to the same trust standards as your human staff. We partner with background verification services to provide verifiable, documented trust certification for your AI employee — a first in the industry.
When you hire a human receptionist, you run a background check. You should expect no less from a digital one. The Background Check Badge is our promise that Sorush has been vetted, its data access has been scoped, its behavior has been tested, and its outputs have been audited.
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